Tickets & Access

Your tickets are always available in your **Dashboard**. After purchasing, you'll also receive an email confirmation with links to your tickets. To access your tickets: 1. Sign in to your account 2. Go to your Dashboard 3. Find your event under "Upcoming Events" 4. Click to view your tickets Each ticket has a unique QR code that will be scanned at the venue.

You can add your tickets to your mobile wallet for easy access at the event: 1. Open your ticket in the Dashboard 2. Look for the "Add to Wallet" button 3. Follow the prompts to add to Apple Wallet or Google Wallet Your ticket will then be available in your wallet app, even without internet connection.

We recommend using the original ticket from your Dashboard or mobile wallet rather than a screenshot. The QR code on your ticket is unique and may be difficult to scan from a screenshot. For the smoothest entry experience, have your ticket ready in the app or your mobile wallet before arriving at the venue.

If your ticket won't scan at the venue: 1. Make sure your screen brightness is turned up 2. Try zooming in on the QR code 3. Ask staff to manually enter your ticket code 4. Show your order confirmation email as backup Venue staff can look up your ticket using your email address if needed.

Yes, you can print your tickets if you prefer a paper copy. Each ticket page has a print option. However, we recommend using the mobile version in your Dashboard or wallet for: - Easier scanning at the venue - No risk of losing a paper ticket - Always having a backup on your phone

If you haven't received your confirmation email: 1. Check your spam/junk folder 2. Search for emails from Loop 3. Make sure you entered the correct email at checkout You can always access your tickets by signing in to your Dashboard—the confirmation email is just a convenience copy. If you're still having trouble, contact support with your order details.