Privacy Policy
Last updated: February 6, 2026
Loop Entertainment UG (haftungsbeschränkt)("Loop," "we," "us," or "our") operates the Loop Tickets platform, which enables event organizers to sell tickets and fans to purchase and manage their tickets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, and password when you create an account.
- Profile Information: Profile picture, phone number, and other details you choose to add.
- Payment Information: Payment card details and billing address when purchasing tickets. Payment processing is handled by Stripe; we do not store full card numbers.
- Event Information: For organizers, event details, venue information, and ticket configurations.
- Communications: Messages you send through our platform or to our support team.
Information Collected Automatically
- Usage Data: Pages visited, features used, and actions taken on our platform.
- Device Information: Device type, operating system, browser type, and unique device identifiers.
- Location Data: General location based on IP address.
- Cookies: We use cookies and similar technologies as described in Section 2 below.
2. Cookies & Tracking Technologies
We use cookies and similar technologies on our platform. When you first visit, a consent banner lets you accept or reject non-essential cookies.
Essential Cookies (always active)
These are required for the platform to function and cannot be disabled. They include:
- Authentication & Session: Keep you signed in across visits.
- Error Monitoring: Help us detect and fix issues to keep the platform stable. No personally identifiable information (such as IP addresses) is collected automatically.
- Customer Support: Power our in-app chat so you can reach our team.
- Cookie Consent Preference: Remember the choice you made on the consent banner.
Analytics Cookies (require consent)
These are only activated if you click "Accept" on the consent banner:
- Analytics: We use analytics tools to understand how people use the platform and improve the experience. Analytics data is processed through our own servers and is not shared with advertisers.
Managing Your Preferences
You can change your cookie preference at any time by clicking "Cookie Settings" in the footer of any page. This will reset your choice and show the consent banner again. You can also use your browser settings to block or delete cookies.
3. How We Use Your Information
- Process ticket purchases and issue tickets
- Enable ticket transfers between users
- Send order confirmations and event updates
- Verify ticket authenticity at event entry
- Process payouts to event organizers
- Provide customer support
- Detect and prevent fraud
- Improve our platform and develop new features
- Send marketing communications (with your consent)
4. Information Sharing
We may share your information with:
- Event Organizers: When you purchase tickets, the organizer receives your name and email to manage entry and communicate about the event.
- Payment Processors: Stripe processes payments on our behalf.
- Service Providers: Third parties that help us operate our platform (hosting, email, analytics).
- Legal Requirements: When required by law or to protect our rights.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@getloop.live.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or fraud prevention purposes even after account deletion.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: privacy@getloop.live
- Address: Loop Tickets Inc.