What data do you collect about me?
We collect information necessary to provide our ticketing service:
- **Account info:** Name, email address
- **Purchase history:** Events and tickets you've bought
- **Activity:** Events viewed, artists followed (for Loop ID)
We use this data to deliver your tickets, personalize your experience, and offer relevant presales.
Who can see my information?
Your information visibility:
- **Event organizers** can see your name and email for events you've purchased
- **Other users** cannot see your personal information
- **Loop ID** shows only what you choose to make visible
We never sell your personal data to third parties.
How is my payment information protected?
Your payment security:
- All payments are processed through **Stripe**, a PCI-compliant payment processor
- We **never store** your full card number
- All data is transmitted using **SSL encryption**
Stripe handles all sensitive payment data according to the highest security standards.
Can I delete my account?
Yes, you can request account deletion by contacting support. When your account is deleted:
- Your personal information is removed
- Your purchase history is anonymized
- Any active tickets remain valid until the event
Account deletion is permanent and cannot be undone.
How do I opt out of marketing emails?
To manage your email preferences:
- Click "Unsubscribe" at the bottom of any marketing email
- Or contact support to update your preferences
Note: You'll still receive essential emails about your ticket purchases and account security.