Orders & Refunds

To purchase tickets: 1. Find your event on Loop and select the tickets you want 2. Click "Get Tickets" to start checkout 3. Complete payment via Stripe (credit/debit card) 4. You'll receive an email confirmation with your tickets **Note:** Complete checkout within the time shown—if time runs out, your tickets will be released back to inventory.

After completing your purchase, you'll receive an email confirmation with: - Order number and details - Links to your tickets - Event information You can also view all your orders in your **Dashboard** under "My Tickets". Each event shows your ticket count and order details. Can't find your confirmation? Check your spam folder, or make sure you're logged in with the same email you used to purchase.

Refund policies are set by each event organizer. To request a refund: 1. Contact the event organizer directly 2. They can issue a refund through the platform **Note:** Refunds are not possible for tickets that have already been scanned at the event. If any ticket on your order has been used, the entire order becomes non-refundable. When a refund is issued, the full amount is returned to your original payment method.

Orders expire if checkout isn't completed within the time limit set by the organizer. This ensures tickets don't get stuck while other fans are waiting. If your order expired: - Your payment was not processed - The tickets were released back to inventory - You can try purchasing again if tickets are still available **Tip:** Have your payment info ready before starting checkout.

Ticket limits are set by organizers and vary by event. Common limits include: - **Per-order limits:** Maximum tickets per transaction - **Per-person limits:** Maximum tickets across all your orders for an event These limits help ensure fair access. If you hit a limit, you'll see a message during checkout explaining the restriction.

We accept all major credit and debit cards through Stripe: - Visa - Mastercard - American Express - Discover Payments are processed securely through Stripe. We never store your full card details.