Account & Settings

To update your name: 1. Go to your **Dashboard** 2. Click **Settings** 3. Edit your name in the Account section 4. Click **Save Changes** Your email address is read-only. Contact support if you need to change your email.

Loop ID is your digital identity on the platform. Your Loop ID page shows: - **Your interests** — Artists you follow and genres you like - **Activity stats** — Events attended, tickets purchased - **Presale access** — Upcoming presales you've unlocked - **Followed artists** — Artists you're tracking Organizers can use Loop ID to offer you personalized presale access and exclusive offers based on your interests.

Your **Dashboard** shows all your events: - **Upcoming events** appear at the top with countdown to the event date - **Past events** are listed below Click any event to see your tickets, transfer options, and event details.

To see your transfer history: 1. Go to your **Dashboard** 2. Click **Transfers** This shows all tickets you've sent or received, including: - Pending transfers waiting for acceptance - Completed transfers - Cancelled or expired transfers

When you create an account, we automatically link any previous purchases made with the same email address. If your tickets aren't showing: 1. Make sure you're logged in with the same email used for purchase 2. Check your email for order confirmations to verify the email address 3. Contact support if tickets are still missing

Your email address cannot be changed through the app. If you need to update your email, please contact support. **Note:** Changing your email may affect access to tickets purchased with your old email address.