Team & Permissions

To invite a team member: 1. Go to **Settings** → **Team** 2. Click **Invite Member** 3. Enter their email address 4. Select a role 5. Send the invitation They'll receive an email to join your organization.

Built-in roles include: - **Owner** — Full access including billing and Stripe Connect - **Organization Manager** — Manage team and events, view earnings - **Event Manager** — Create and manage events, cannot access financials - **Box Office Staff** — View orders, process refunds, scan tickets - **Marketing Coordinator** — View analytics, manage presales and access codes - **Scanner** — Only scan tickets at events - **Viewer** — Read-only access to events and analytics You can also create custom roles in **Settings** → **Roles**.

Yes. Go to **Settings** → **Roles** to create custom roles with specific permissions. You can control access to: - Creating and editing events - Viewing and managing orders - Processing refunds - Managing team members - Accessing billing and payouts - Viewing analytics

Yes. You can assign **event staff** with specific permissions for individual events: 1. Go to your event 2. Click **Staff** 3. Add team members with event-specific permissions Event staff permissions include: - Scan tickets - Process refunds - Manage event - View analytics This is separate from organization-level roles.

To remove a team member: 1. Go to **Settings** → **Team** 2. Find the member you want to remove 3. Click the remove/delete option 4. Confirm the removal They'll immediately lose access to your organization.

Yes. To change a team member's role: 1. Go to **Settings** → **Team** 2. Find the member 3. Select a new role from the dropdown Changes take effect immediately.