When do I receive my payouts?
Payouts are handled directly by Stripe according to your Stripe account settings. Typically:
- Funds are available in your Stripe balance after the payment is confirmed
- Stripe transfers funds to your bank on your payout schedule (daily, weekly, or monthly)
You can view and manage your payout schedule in your Stripe Dashboard.
How do refunds work?
To issue a refund:
1. Go to your event's **Orders** page
2. Find the order you want to refund
3. Click **Refund**
4. Confirm the refund
**Important:** You cannot refund orders where any ticket has been scanned. The full order amount is refunded to the customer's original payment method.
What fees are charged?
There are two types of fees on each transaction:
1. **Platform fee:** A platform fee on ticket sales, which may include a percentage and/or a fixed amount per ticket. Fee structures can be negotiated — contact us for details.
2. **Stripe processing fee:** Stripe's standard rates apply
You can view a breakdown of all fees in **Earnings** → **Platform Fees**.
Where can I see my earnings?
Your **Earnings** dashboard shows:
- **Overview:** Total revenue, fees, and net earnings
- **Platform Fees:** Detailed fee breakdown
- **Tax Reports:** Exportable reports for tax compliance
- **Invoices:** Platform fee invoices
Filter by date range to see earnings for specific periods.
How do I update my bank account?
Your bank account is managed through Stripe:
1. Go to your Stripe Dashboard
2. Navigate to **Settings** → **Bank accounts and scheduling**
3. Add or update your bank details
Changes to your payout destination are handled entirely within Stripe.