How do I scan tickets at the door?
To scan tickets:
1. Go to your event and click **Scan**
2. Use your phone's camera to scan QR codes
3. The screen shows green for valid, red for invalid or already used
Multiple team members can scan simultaneously—just make sure they have the Scanner role or event staff permissions.
What if a ticket won't scan?
If a ticket won't scan:
1. Try adjusting the angle or distance
2. Make sure there's enough light on the QR code
3. Manually enter the ticket code if needed
You can also look up attendees by name or email in the Orders section to verify their ticket.
Can multiple people scan tickets at once?
Yes. Any team member with scanning permissions can scan simultaneously from their own device.
The system syncs in real-time, so a ticket scanned on one device immediately shows as used on all others. This prevents double-entry even with multiple scan points.
How do I check someone in without scanning?
If you need to manually check someone in:
1. Go to your event's **Orders** or **Attendees** list
2. Find the person by name or email
3. View their tickets
4. Mark as checked in manually
This is useful for damaged QR codes or technical issues.
Can I see real-time check-in progress?
Yes. The Analytics page shows live check-in data:
- Total attendees checked in
- Check-in rate over time
- Activity feed showing recent scans
This helps you monitor entry flow and identify any bottlenecks.
What happens if someone tries to use a ticket twice?
The scanner immediately shows that the ticket has already been used:
- Red screen indicating "Already Scanned"
- Shows when and where it was first scanned
- Prevents re-entry with the same ticket
Staff should deny entry for already-scanned tickets to prevent unauthorized access.